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Terms of Business


1) The services provided by Financial Compensation Centre Limited (hereinafter FCC Ltd) shall consist of:


1.1) Preparing your claim for overpaid tax in relation to a PPI compensation award


1.2) Dealing with all aspects of your claim including correspondence and any negotiations with HMRC.


1.3) Promptly inform you of any rebate we receive from


1.4) Keeping you updated with the progress of your rebate claim.


1.5) If the compensation amount from HMRC is paid to FCC Ltd we will deduct our fee and forward the balance to you immediately.


2) What FCC Ltd will not do:


2.1) Provide any legal or financial advice, other than in relation to your tax rebate



2.2) Pursue any claim that we believe will not succeed.


2.3) Take your complaint to court.


3) What FCC Ltd require of you:


3.1) Provide us with the exclusive authority to act on your behalf in the pursuit of your claim.


3.2) Your consent to correspond and negotiate with the bank on your behalf.


3.3) Your consent to request that any compensation cheque be made payable to FCC Ltd and that we may deduct our fee before forwarding the balance to you.


3.4) If payment of the compensation is made directly to yourself by the bank either by cheque or directly to your bank account that you will pay our fee within 7 days.


3.5) You agree that you will assist FCC Ltd by providing all information relevant to your claim.


3.6) Tell us if the HMRC contact you directly.


4) Our fees:


4.1) If we do not succeed in obtaining a rebate for you then you will pay us nothing.


4.2) Our fee is 30% plus vat, which at current rates totals 36%. This means that if £1,000 is awarded, your total fee would be £360 including VAT.


4.3) Rebate means the total amount received or the total refund paid



4.4) All invoices must be paid in full within 7 days.


4.5) If our invoice is not paid promptly we reserve the right to make an additional charge to cover the costs of telephone calls and invoice reminders up to a maximum of £150.





Authorised and regulated by the Financial Conduct Authority


in respect of Regulated Claims Management Activities.


Authorisation No. FRN:833276


Aademy House,

31 Church Street,

Coatbridge, ML5 3DP

tel: 01236 430 011

fax: 01236 430 200







5.1) We reserve the right to cancel this agreement if we believe that your claim is unlikely to succeed.


5.2) We will make no charge if you cancel this agreement within 14 days of signing.


5.3) If, after the 14 day cooling off period, you cancel this Agreement prior to any offer of settlement being made, we reserve the right to charge you reasonable costs for the administration of your claim, up to the point at which you informed us you would like to cancel.


5.5) Cancellation of our Agreement can be made by emailing or by telephone, email, coming to our office or by any other reasonable means.


  1. Complaints:



6.1) If you are unhappy with the service you receive from FCC Ltd please write to us at Academy House, 31 Church Street, Coatbridge ML5 3DP or telephone us on 01236 430011. We will respond within 5 days and look to resolve any issues as soon as possible. Complaints Procedure is available at


  1. Important information:


7.1) FCC Ltd acknowledges that you can shop around or make this rebate yourself.


8) Data Protection


8.1) The Company will process all information in accordance with the Data Protection Act 1988. We use the personal information you provide us with to assess your position and carry out the services we provide. We may disclose your information to other companies as the need arises during the claims process. By providing your personal information you explicitly authorise us to process your information. If you provide information to us about another party you confirm they consent to us processing their personal information and that you collected the information on their behalf. You can request a copy of the information we hold about you at any time.





I/We confirm that I/We have read and agree with the above Terms of Business and by signing below we confirm acceptance of the Terms of Business with Financial Compensation Centre Limited.


This agreement is a binding contract and by signing it you are accepting the Terms of Business.




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